Privacy policy
MOLLIMOON 隱私政策
最後更新日期：2025 年 7 月 29 日
MOLLIMOON 經營本網站與商店，提供您（即顧客）一套精選購物體驗，涵蓋所有資訊、內容、功能、工具、商品與服務（以下簡稱「本服務」）。本平台由 Shopify 提供技術支援，使我們得以提供本服務。本《隱私政策》說明我們在您造訪、使用或透過本服務進行購買與互動時，如何蒐集、使用與揭露您的個人資料。若本政策與我們的《服務條款》有所衝突，關於個人資料蒐集與處理的部分以本《隱私政策》為準。
請您仔細閱讀本《隱私政策》。當您使用本服務，即表示您已閱讀並理解本政策中所述之資訊蒐集、使用與揭露方式。
我們蒐集或處理的個人資料類型
「個人資料」是指可識別您或合理推論與您相關的資訊。這不包括匿名或已去識別化、無法追溯至個人身份的資料。我們所蒐集的個人資料類型可能包含：
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聯絡資訊：姓名、地址、帳單與收件地址、電話號碼、電子郵件等。
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財務資訊：信用卡與金融帳號資訊、付款方式與交易明細等。
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帳戶資訊：用戶名稱、密碼、安全性問題、偏好設定等。
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交易資訊：您檢視、加入購物車、願望清單、購買、退換或取消的商品，以及歷史交易記錄。
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與我們互動的內容：如客服聯繫時提供的任何資訊。
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裝置資訊：IP 位址、裝置類型、瀏覽器資訊、網路連線等。
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使用紀錄：您與網站互動的時間、方式、行為軌跡等。
個人資料來源
我們可能透過以下管道蒐集您的個人資料：
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直接由您提供：如您建立帳號、下單、聯繫我們等互動。
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自動化技術：如您瀏覽網站、使用裝置、自動蒐集 Cookie 等。
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服務提供商：我們合作的第三方技術與物流廠商代為處理資料。
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合作夥伴與其他第三方：包含行銷夥伴或社群平台整合。
我們如何使用您的個人資料
根據您與我們的互動，我們可能使用您的個人資料以達成以下目的：
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提供與優化服務：用於完成付款、配送、建立與管理帳戶、提供個人化購物體驗、處理退換貨、推播帳戶通知等。
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行銷與廣告：透過電子郵件、簡訊、郵寄等方式發送行銷資訊，並根據您瀏覽與購買行為進行個人化廣告投放。
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安全性與詐騙防護：驗證身份、防止非法行為、保護平台安全與公眾利益。
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客服溝通：回應您的詢問、提供支援與維持客戶關係。
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法規遵循：因應法律程序、政府機關要求、調查潛在違規事項。
我們如何揭露您的個人資料
在特定情況下，我們可能會與以下對象共享您的個人資料：
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Shopify 與技術服務供應商：如付款、物流、雲端儲存、IT 支援等。
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行銷與廣告夥伴：根據您過去的網站行為提供個人化推薦與廣告。
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依您指示或同意之情況：如社群帳號登入整合、代為配送等。
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我們的關係企業或母集團公司
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法律或商業交易需求：如合併、破產、法律訴訟、或為保障權益之必要揭露。
與 Shopify 的關係
本網站由 Shopify 主機託管。Shopify 會依其《隱私政策》協助我們處理您在本平台上的資料，並可能將資料傳輸至您居住國以外的地區以提供服務。我們亦使用部分由 Shopify 提供的增強功能，根據您與 MOLLIMOON 及其他商家的互動行為，分析並優化業務表現。在這些情況下，Shopify 亦是資料的獨立控制者。
您可在 Shopify 隱私權網站查詢更多相關說明與權利申請連結：
👉 https://privacy.shopify.com/en
第三方網站與連結
本服務可能包含連結至第三方網站，我們不對其內容、隱私政策或安全性負責。建議您詳閱該網站政策後再進行互動或交易。若您在公開平台（如社群網站）發佈資訊，可能會被他人查看或使用。
兒童資料
本網站並非設計給兒童使用，且我們不會故意蒐集未成年人的個人資料。若您為監護人並發現孩童提供了個資，請聯繫我們刪除之。根據目前法規，我們無意販售或分享 16 歲以下個人資訊。
資料安全與保存
雖我們已採用合理安全機制，但任何線上資料傳輸仍存在風險，無法保證絕對安全。請勿透過不安全管道提供敏感資料。
資料保存時間取決於是否為維護帳號、提供服務、法律需求或爭議解決之必要。
您的權利與選擇
依據您所在地之法律，您可能擁有以下權利：
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查閱權：申請取得我們所持有您的個人資料副本。
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刪除權：請求刪除我們所持有的您的個資。
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更正權：更正錯誤或過時的資料。
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資料攜帶權：取得您的資料副本並轉交他人（在某些情況下）。
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通訊選擇權：您可隨時取消訂閱我們的行銷郵件。
如欲行使上述權利，請透過下方聯絡方式聯繫我們。我們可能需驗證您的身份，並依法於合理期限內回覆您。
投訴與申訴
若您對我們處理個資的方式有任何疑問或不滿，請先與我們聯繫。我們會配合相關機關調查，並協助您申訴至所在地的資料保護主管機關。
跨境資料傳輸
您提供的資料可能會被傳輸、處理與儲存於您所在國以外的地區。若涉及歐盟或英國資料，我們將依據歐盟標準契約條款或其他合格機制進行傳輸。
本隱私政策的修訂
我們可能不定期更新本政策以反映最新法規或作業方式。變更將公佈於本網站，並於法律要求時進行通知。
聯絡我們
若您對本隱私政策或您的個資權利有任何問題，請聯絡我們：
MOLLIMOON
info@mollimoon.com
106 台灣台北市大安區仁愛路四段101號13樓之一
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(English Version)
Last updated: July 29, 2025
MOLLIMOON operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). MOLLIMOON is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
- Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
- Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
- Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
- Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Transfers
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@mollimoon.com or contact us at 大安區仁愛路四段101號13樓之一, Taipei City, 106, TW